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We have built a strong foundation of high quality insurance products and exceptional customer service through the support of our dedicated, independent broker network. 

Whether you are looking to find a broker in your area or for helpful 24 hour claims assistance, we are there for you when you need us the most.


August Rain Storms | What To Do To Stay Dry and Safe

Southwestern Ontario has been hit with heavy rainstorms over the past few days and localized flooding has been reported.

Pembridge is ready to respond and manage questions and claims. Should you need to report a claim, please contact your broker or call our Claims Promise Line. Please note that due to the high volume of claims being reported, wait times may be longer than usual. 

Tips to help you stay dry and prevent damage:

  • If safe, clear eavestroughs and downspouts of leaves and debris to help water drain properly. If possible, clear debris from storm drains on your street.
  • Move electronic equipment and other important items out of the basement to a higher floor.
  • If it looks like water intrusion may occur, shut off the electricity immediately.
  • Keep out of any standing water. Hazards from floating debris, sewer contamination, live electrical wires and slippery footing can make wading in flood waters extremely dangerous.
  • If you have a sump pump, check that the battery is in good condition, and that the float is clean and moving freely.
  • Reduce home water usage to reduce pressure on sewer systems.
  • If outdoors in flooded areas, climb to high ground. Never cross floodwaters as water as shallow as 15 cm could sweep you off your feet.
  • If you come to a flooded area in your vehicle, turn around, head for elevated ground and park there. As little as 60 cm of water can carry a car away.

After the rain:

  • Do not turn on the power after significant water damage. Ask your hydro company for assistance.
  • If possible, record details of any damage before you begin clean up. Take photos or video to help with your insurance company’s assessment.

Above all stay dry, and stay safe.


Tips to Prepare for High Winds, Heavy Rains and Floods

  • Contact your municipal offices to inquire about disaster relief programs in your community
  • Keep the area around your home clear of garbage and recycling bins, patio furniture, yard debris and other objects that heavy winds could pick up and blow around
  • Clear eaves troughs and downspouts of leaves and debris and ensure downspouts drain properly - ideally six feet away from your home
  • Get a licensed professional to: install an anti-backflow valve; install a sump pump with a reliable power backup; inspect your current equipment; clear drains of roots or obstructions; and ensure drain systems are working properly
  • If it looks like water intrusion may occur, shut off the electricity and outside gas valve immediately. Move important personal documents and expensive items out of the basement to a higher floor to keep them safe from water damage
  • Never go near or touch fallen power lines. Call your local energy utility company to alert them to damage.


Prevent Water Infiltration

  • Check walls, floors, windows and foundations for cracks or leaks after a heavy rainfall or rapid thaw. Make any necessary repairs immediately.
  • Repair or replace damaged weeping tile systems.
  • Clear eavestroughs and downspouts of leaves and debris at least once a year – late fall is a good time.
  • Ensure downspouts drain properly – ideally six feet away from the home.
  • Be sure the grading around your home drains water away from all exterior walls.
  • Consider soft surface landscaping to direct storm water into the ground rather than the local sewer systems (e.g. increase sodded areas, porous pavements).
  • Consider the installation of rain barrels to prevent runoff. 


Fort MacMurray Wildfires | We Were There

On May 1, 2016, the residents of the municipality of Wood Buffalo in Northern Alberta were enjoying an early summer, with record breaking temperatures of 30° + and no sign of rain in the forecast. Little did they know their lives would be turned upside down in days to come.  A wildfire was beginning southwest of the city of Fort McMurray, and because of the hot, arid weather, there was no stopping its destructive path. On May 3rd a mandatory evacuation order was given for the town and over 100,000 residents were told to leave their homes, and leave quickly. People were displaced to evacuation centres and told to ‘wait and see’ what would happen next.

Over the coming days the fire would grow to 101,000 hectares, destroying almost everything it touched. And there was no rain in sight.

Read about how we were there to respond and support the victims of the wildfires through our cronilogical posts... Read More.


Fraudulent Cheques 

Some individuals and customers may have received what appears to be a cheque written by Pembridge or Pafco from “My Shop Inc.” or “Staple Research INC” (could now be under another name) citing payment for a mystery shopper program. Please note that these are not authorized company cheques nor are we affiliated with either company in any way. The cheques should NOT be deposited. To the best of our knowledge, this scam is focused in the GTA.

We take these types of scams very seriously and we have reported this fraudulent activity to the appropriate authorities. We recommend that any individual who receives this letter report it to the police.